This post will be long! Sorry haha I want to use as many details as possible. I work for an on call agency and As soon as I got to the families house the mom told me she was nervous because it’s her first time using the agency. I told her it’s fine and I understand. I told her I have five years of experience as a nanny especially watching newborns. She then was telling me to do things with her child that I have never heard of before. So I was asking her a lot of questions and asking her to show me the specific ways she wants me to hold the baby and feed him. She told me not to let him cry because it will cause brain damage and she asked me to tilt his head a certain way and position the bottle a certain way while feeding him. Again I have never had that request so I was asking her is this the right way that you want me to hold the baby and feed him.
She asked me to feed him, burp him and then put the swaddle on him. So I fed him and burped him and laid him on the bed for a few seconds to put the swaddle on him and she came in the room and was asking me why I had her baby on the bed and not elevated after he was eating. I said you requested me to put the swaddle on him and then I was going to continue holding him in my arms and keep him elevated. She left the room and the baby started crying about 20 minutes later she was talking to me through the monitor and told me to make him a bottle with the breastmilk and so I was trying to hold the baby and make the bottle at the same time but it wasn’t comfortable for me or the baby so I layed him in his crib and made the bottle as fast as I could and I got to the baby and was about to pick him up and she came in the room and said why did you lay my baby down and that she doesn’t feel safe with me watching her baby anymore and she wants me to leave. I told her I’m very sorry I am new to these requests that you’re making and I’m trying to learn and I apologized so many times and told her I wasn’t trying to do anything wrong. She kept criticizing my character and saying how come I don’t know how to swaddle her baby and I told her it was because I have never use this type of swaddle with Velcro before and there was so many flaps to be put in place and I usually just use a regular blanket so of course I wouldn’t know how to use the complicated swaddle. Again I apologized and she was being very rude and she told me to wash the dishes or she was going to call My agency and make a complaint about me. I told her that it is not my responsibility to wash dishes that were previously there before I came to the house. I then grabbed my things and went to my car. I also noticed she looked through my whole purse because every pocket was unzipped and open and even my lunch bag in containers.